FAQs
COVID-19
Products
Subscriptions
Payment, shipping & returns
We are currently working with our delivery partners to reduce any delays in delivering your orders.

However, due to the increased amount of online orders, please expect a delay of 2 to 3 days to receive your order.

If there are any issues with your delivery, please contact our customer care team at care@flitzy.co.uk.
The health & safety of our staff is extremely important to us.

We have therefore taken the necessary precautions so that our warehouse can re-open and our team can operate safely. This includes strict social distancing, more frequent cleaning of all common areas and hand sanitzer being made readily available to all staff across the premises.

In addition, circumstances are being reviewed daily and staff are encouraged to raise any concerns or anxieties with the management team.
If you need any assistance with your return, please e-mail care@flitzy.co.uk and our team will be happy to accommodate.
Selected jewellery will be skin kind. All piercing products will be hypoallergenic.
Flitzy brings the world of grown-up fashion accessories to mini trendsetters, through innovative and fun experiences.

Our purpose is to delight kids and grown ups: encouraging creativity, celebrating uniqueness and creating connections through the joy of all things fun and glitzy.

At Flitzy, most subscribers receiving our boxes are 5 to 9 year olds.
When you purchase a Flitzy subscription box, there are options to pay for an individual box or be charged quarterly. The format you choose to pay does not impact the box contents.

Currently, we do not have the option to prepay for a subscription.
When you purchase the Flitzy box, your box will be dispatched from our warehouse at the start of every quarter. The quarters irrespective of year will be as per the below:

Flitzy Box

Mid to late March
Mid to late May
Mid to late August
Mid December

When your box shops, you will receive an email notification with tracking information. Boxes typically arrive within 3 to 5 days.
If you are gifting to multiple people, please place separate orders, as this will help with managing their subscriptions.

When checking out for the first order, be sure to create an account to save yourself time when placing the orders for the other recipients.

All flitzy subscribers receive the same content in their boxes every quarter
Each flitzy box will include unless stated otherwise:

At least one earring
At least one hair accessory
At least one wristwear

We do not share the next quarters designs and contents, as we know our subscribers love the element of surprise!

However, we will be giving sneak peaks of whats included to our Instagram following @flitzyaccessories and those who subscribe to our emails.

To ensure our products are age appropriate (5 to 9) and beloved, we have employed expert buyers and designers who specialise in the kids jewellery and accessory market and incorporate feedback from subscribers and parents.
You can update your Shipping and Billing information from your Account.

To update your Billing information:

1. Navigate to My Account
2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts, or click here for detailed instructions.
3. Once logged in, click the "EDIT" button under "Active subscriptions."
4. Under "YOUR SUBSCRIPTION," select "BILLING ADDRESS."
5. Update your information and be sure to hit "UPDATE."
To change the password on your Account, or if you forgot your password and need to reset it, please follow the steps below:

1. Navigate to My Account
2. Select “Forgot Password”
3. When prompted, input the email you used to create your Account (which is the same email address you used when placing your subscription)
4. An automatic email will be generated to the email address submitted
5. Navigate to your email and find the Reset Password email from Rowan. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.
6. Follow the prompts to reset your password
Formally creating an account will allow you to more easily manage your subscriptions, and to make edits to your information.

It is possible that you can have a subscription without having created an account. In this case, when you do make an account using the same email address as you used when purchasing the subscription, your subscription Box details will already exist in that account.

1. Navigate to My Account
2. Select “Create Account”
3. Fill out the form. If you've already purchased from Flitzy, be sure to use the same email address you used when placing your subscription.
4. Once you input a password, you will receive an email asking you to confirm your account.
5. Navigate to your email and find the Account Activation email from Flitzy. Please allow 5 minutes for this email to arrive, and keep an eye on your Junk mail as well.
6. Once verified, you will be able to log in to access your Account.
7. From your Account, you can: Manage Subscriptions and edit your Billing and Shipping information!
You can change the metal type of your subscription from your Account.

1. Navigate to My Account
2. Log into your Account with your email and password. If you have not already created an account, select "Create Account" and follow the prompts, or click here for detailed instructions.
3. Once logged in, click the "EDIT" button under "Active subscriptions."
4. Under "YOUR SUBSCRIPTION," select "PRODUCT."
5. Select which subscription option you'd like to switch to and click "UPDATE."
Unfortunately, we do not have the facility for you to skip a shipment in your subscription.

If this is something you would like, please contact us so we can identify how many customers would like this functionality so we can look into this.
Flitzy subscribers are charged every quarter. You may cancel your subscription 10 days before payment is made otherwise you will still be charged for that subscription box. Please note refunds are not issued mid-term.

Please reach out to our customer support team directly at care@flitzy.co.uk
At this time, we do not offer any finance options such as a buy now pay later in instalments service.
Upon ordering on the flitzy website, you will be guided to a thank you page confirming your order information.

In the event an issue has occurred at the checkout, you will not be taken to this page.

If this occurs, no money will have been taken from your bank account and to complete the transaction, you will need to checkout again.

If this issue keeps occurring, please contact our customer care team at care@flitzy.co.uk.
We accept all major payment methods including Visa, Mastercard, American Express, Maestro and Apple Pay.
We offer two types of shipping:

Next day tracked UK delivery: £4
3 to 5 day royal mail delivery: £3
Subscription boxes delivery: £5
If your order is above £25, you will receive free next day tracked UK delivery.
At this current time, we only ship to UK mainland.
You can update your shipping information from your Account.

If you need to update your shipping address, please contact care@flitzy.co.uk to change your shipping address before we dispatch your order. Please note, we might not be able to do this if your order has already been dispatched.

Subscriptions:
Please note that you cannot update shipping information for a box that has already been charged. However, you are able to update shipping information prior to the next scheduled ship date.

To update your shipping information, first access your Account.

1. Once logged in, click the dropdown arrow under "My Rewards" and select "Manage Subscriptions." On Desktop, click "Manage Subscriptions" on the left side of your screen.
2. Where you see your active subscriptions, click "Edit Address"
3. Enter your new information.
4. Be sure to save by clicking "UPDATE ADDRESS" at the bottom.
5. All future boxes will ship here.
If you have ordered a none-subscription product, you will receive tracking information in the form of a text and email from our delivery partner DHL.

For a subscription box, when your box has been dispatched, you will receive tracking information in the form of a text and email from our delivery partner DHL.

Please check your spam if you do not believe you have received this.

If you have not, please contact our customer care team at care@flitzy.co.uk.
We know sometimes shipping carriers mark items as delivered prematurely even through they have not yet been delivered.

Please give the carrier an additional 24 hours to deliver the box. If at this time, the item is not with you, please contact us at care@flitzy.co.uk and we will work with you to sort out the situation.
If you have revived the wrong product, please contact our customer service team at care@flitzy.co.ulk who will be happy to assist you.
We refund any item you are not completely happy with when you return it to us in saleable condition within 28 days of receipt, to return an item by post, Refunds will be credited to your original method of payment. In the interests of hygiene, we do not offer refunds on pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the dispatch note you received enclosed.